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OneLife DOC Supervisor Handbook

EAP Overview

What is an Employee Assistance Program (EAP)?

A worksite-based program to assist

1. Organizations in addressing productivity issues.

2. Employees in identifying and resolving personal concerns that may affect job performance.

What services does OneLife Employee Assistance offer Department of Corrections?

• Short-term problem resolution counseling

• Management consultation

• Critical Incident Stress Management (CISM)

• EAP overview seminars on a variety of topics

Counseling Services
24-hour helpline: Call toll free 800-559-9544

Free: A benefit for employees and eligible family members living in the home.

Confidential: To protect the employee’s privacy within state and federal guidelines.

Professional: All providers are Master’s level licensed.

Convenient: Locations and appointment times make it easy for employees.

Problem Resolution: A total of up to six sessions per year for the employee or employee’s eligible family members. All sessions include assessment, brief counseling, referral, and follow-up services.

Types of Access: Employees and their family members have three choices:

 Schedule a face-to-face session with a counselor.

 Schedule a phone or video session with a counselor

 After-hours crisis helpline 24hours/7 days a week.

What types of problems do people bring to the EAP to address?
Some common personal and work related issues include the following:
-Stress
-Family and relationship issues
-Chemical dependency and co-dependency
-Financial and legal issues
-Emotional and psychiatric difficulties
-Grief and loss issues
-Workplace conflicts
-Child/Elder care concerns
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How Employees Access the EAP
1. Self-Referral
a. An employee or immediate family member calls EAP.
b. A co-worker encourages an employee to call.
c. An employee discloses having personal issues.
2. Informal Supervisor Referral (Recommendation)
a. Observed employee work performance and/or
b. Personal issues that are interfering with employee’s work performance